Every booking means the same messages: confirmation, directions, check-in details, a mid-stay check-in, checkout reminders and a review request. Multiply that across properties and it's a full-time job. I build GoHighLevel systems that send all of it automatically, at the right moment.
I'm Arslan Mumtaz, a software engineer and Senior CRM Developer. Guest-communication automation for hospitality and short-term rentals is one of my specialisms, alongside a full guest recognition system for a restaurant.
Booking confirmation
An instant, branded confirmation with everything the guest needs to know before arrival.
Pre-arrival & check-in
Directions, parking, Wi-Fi and check-in instructions sent at the right time before arrival.
Mid-stay check-in
A friendly message on day one or two, so small issues get fixed before they turn into bad reviews.
Checkout & review request
Checkout reminders, then a review request timed for when guests are happiest.
Repeat & direct bookings
Past guests get return-stay offers, seasonal campaigns and occasion messages that point to your direct booking page.
Cleaner & team coordination
Turnover notifications to cleaners and maintenance staff when guests check out, without manual messages.
Owner updates
For property managers: regular, automated updates to property owners.
Integrations
Booking events from your property management system or channel manager flow into GoHighLevel through native tools, Zapier, n8n or custom webhooks.
A fast direct-booking website helps you keep repeat guests off the big platforms. I build custom websites and landing pages that connect to GoHighLevel, so every enquiry gets followed up. See web development and GoHighLevel website builder vs a custom website.
Guest service messages and marketing messages follow different rules. I keep them separate, so guests who opt out of promotions still get their check-in details. Market guides: US, UK, Europe and Australia.
Ongoing GoHighLevel management from $199/month.
Start with a $97 audit of your guest journey. Automation sequences start at $149, account setup at $397 and full builds at $997. See the pricing page or GoHighLevel VA plans.
🎉 Founding client offer: 20% off for my first 5 clients. If you're happy with the work, I'll ask for an honest review.
Can GoHighLevel automate guest communication for short-term rentals?
Yes. Booking confirmations, pre-arrival details, check-in instructions, mid-stay check-ins, checkout reminders and review requests can all run automatically from booking dates.
Can GoHighLevel connect to my property management system or channel manager?
Many property management systems can send booking events through native integrations, Zapier, n8n or webhooks. Where there's no ready-made connection, I build it with webhooks and APIs so new bookings flow into GoHighLevel automatically.
How does GoHighLevel help get more direct bookings?
It keeps past guests in touch with return-stay offers, seasonal campaigns and occasion messages, and sends them to a direct booking page or website, so repeat stays don't always go through a booking platform.
Do you have hospitality experience?
Yes. Hospitality and short-term rental guest communication automation is one of my specialisms as a Senior CRM Developer, and I've built a full GoHighLevel guest-recognition and reactivation system for a restaurant.
What does it cost?
A $97 audit maps your guest journey. Automation sequences start at $149, account setup at $397 and full builds at $997. Ongoing management starts at $199/month.