The GoHighLevel mobile app is how most business owners actually use GoHighLevel day to day: replying to leads, taking calls and checking the calendar between jobs. This guide covers which app to download, what it can and can't do, how to set it up so you never miss a lead, the branded app option for agencies, and fixes for the problems people hit most.
1. Which app do I download?
HighLevel publishes the same app under two names on the App Store and Google Play: HighLevel and LeadConnector. Both log in to the same accounts. Agencies often tell clients to use LeadConnector because it doesn't show the HighLevel brand. The app is free with every GoHighLevel plan.
Log in with the same email and password you use on the web. If your agency uses a white-label web address, your login details are the same; only the web address differs.
2. What the app does well
- Conversations: read and reply to SMS, email, Facebook, Instagram and website chat in one inbox.
- Calls: make and receive calls on your business number (LC Phone), so your personal number stays private.
- Contacts: look up, add and edit contacts, notes and tags.
- Calendar: see and manage appointments.
- Opportunities and tasks: move deals through pipeline stages and tick off tasks.
- Notifications: instant alerts for new messages, leads and bookings.
3. What's better on a computer
- Building or editing workflows, funnels and websites.
- Settings: phone numbers, A2P registration, domains, integrations, users.
- Bulk actions, imports and detailed reporting.
A good rule: run the business from the app, build the system on a computer.
4. Set it up so you never miss a lead
- Allow notifications when the app asks. If you skipped it, turn them on in your phone's settings.
- Check the app's own notification settings for messages, calls and appointments.
- Make sure you're assigned: if leads go to a team member or you're not the assigned user, you may not be notified. See workflow troubleshooting for assignment rules.
- Switch to the right sub-account if you have more than one; notifications and inbox follow the account you're in.
- Turn on missed-call text-back, so leads get a reply even when you can't pick up. See missed-call text-back.
- Test it: text and call your business number from another phone and check both arrive.
5. Fixes for common problems
| Problem | Try this |
|---|---|
| No notifications | Phone notification permission on, Focus or Do Not Disturb off for the app, Android battery optimisation off for the app, in-app notification settings on, right sub-account selected |
| Calls don't ring in the app | Allow microphone and phone permissions, check the number's call forwarding settings, and check you're a user who receives calls for that number |
| Texts not sending from the app | Usually an account issue, not the app: wallet, A2P or DND. See SMS not sending |
| Can't log in | Reset your password on the web login page, check two-factor codes, and make sure your user hasn't been removed |
| Seeing the wrong business | Switch sub-account (location) inside the app |
| Calendar looks wrong | Check time zones and calendar sync. See calendar not syncing |
| App slow or out of date | Update from the app store, log out and in, or reinstall |
6. Branded (white-label) mobile app for agencies
Agencies can publish their own branded app, with their name and logo in the app stores, as an add-on listed at $497 a month on HighLevel's pricing page. It makes sense when you have enough clients, or a SaaS offer, where your brand on their phone helps keep them. For most agencies starting out, the free LeadConnector app is enough. Full costs are in GoHighLevel pricing, and SaaS setup in SaaS mode workflows.
7. Tips for teams
- Give each team member their own user, so replies, calls and tasks show who did what.
- Limit permissions on the app the same way as on the web.
- Agree who answers new leads after hours, or let an AI receptionist or Conversation AI handle first replies.
Want your GoHighLevel set up properly?
I'm Arslan Mumtaz, a software engineer who sets up GoHighLevel so leads get answered fast, on the web and on your phone. See pricing (setup from $397) or book a free call.
Frequently asked questions
Is the GoHighLevel mobile app free?
Yes. The standard app is free with every GoHighLevel plan and is published as both HighLevel and LeadConnector. Only a custom branded (white-label) app costs extra, listed at $497 a month.
What's the difference between the HighLevel and LeadConnector apps?
They're the same app under two names and log in to the same accounts. Agencies often ask clients to use LeadConnector because it doesn't show the HighLevel brand.
Can I use the GoHighLevel app on a tablet?
Yes. It installs on most iPads and Android tablets, which suits a front desk or a shared reception device.